FAQs

       Our company has parking- there are designated customer parking lots.

We use bulk printing material purchases, lean business operations, and the most recent online and print technology to keep costs as low as feasible. We make significant investments in machinery to encourage automation, which also enables us to handle the majority of the finishing tasks ourselves as opposed to hiring outside help.

We don't compare prices because they don't necessarily reflect the quality of the items (materials, ink, workmanship, etc.) that another firm is providing.

At Repro Graphics, we work hard to deliver the best customer service and high-quality goods at incredibly low "wholesale prices". We place a high priority on print quality because the bulk of our clients are graphic designers, print brokers, advertising agencies, and brand owners. All printing is solely done using genuine ink from the equipment manufacturer, and we hand-selected the best materials. This guarantees your prints will have a wider gamut and the best colour endurance for the lowest cost.

Online Printing System is a prepress process that bridges the gap between online digital content and commercial print production. The process allows a print house, a client or a graphic designer to create, edit, and approve computer-based online templates during the prepress phase. This process increasingly calls for a Portable Document Format (PDF) workflow environment with output provided by digital printing.

This solution will make your company run more efficiently and profitably by streamlining your business processes, maximizing your resources and eliminating redundant operations.

Before putting the products on the market, we hand-selected and tested each of our print materials. Even though original equipment manufacturer ink is far more expensive than third-party ink, printing is only done with it because it offers a larger colour range, the greatest print quality, and excellent durability at the lowest possible environmental cost.

The site currently supports eight major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.

We use offset printing, which provides the highest quality of print material for both text and images.

In contrast to large format items (banners, signs, etc.), which are printed with either latex ink or eco-solvent ink, small format products (flyers, brochures, etc.) are produced with dry toner.

GSM (grams per square meter) is the paper weight which is relevant to the bulkiness. The other critical parameter that affects the bulkiness is the thickness of the paper (microns/um). For paper stock with the same GSM, the thicker the paper, the bulkier it is.

For example, on the business cards, our satin paper is much bulkier than the gloss paper despite the fact that both are 350gsm. This is due to Satin paper is much thicker at 379um as compare to the gloss paper at 337um.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m² or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

Gloss laminated prints generally have more vibrant and saturated colours, but the glossy surface can reflect light and make fine print details difficult to see. Yet, a matte laminated print frequently retains fine details and texture better than its glossy version with more subdued colours, which is quite advantageous for individuals looking for an artistic sense in their prints.

In comparison to glossy board, matte stock's slightly rough and uncoated surface causes colours to appear more muted and grainy. Also, the surface's roughness makes certain white spots on the printing visible (especially for lighter colours). If you prefer a more saturated and solid finishing, please choose glossy stock instead.

The following image illustrates the differences of the output when the same pantone colour (2705, 2715, 2725, 2735) is printed on coated (gloss / satin) and uncoated (matte) stock. Suffix C denotes coated stock and suffix U denotes uncoated stock.

By an additional layer of protection and the addition of a UV inhibitor, lamination lessens the likelihood of physical damage and colour fading. Due to the UV inhibitors, the final prints can have a minor colour cast.

Hemming gives the finished product a finished look while strengthening the edge of the banner. Eyelet provides a reinforced hole so that user can stretch it on a display stand or tie it to a supporting structure. To increase durability under windy conditions, eyelet and hemming are strongly advised for outdoor banners.

While caring for your car or magnetic sign, we strongly advise carrying out the following procedures on a regular basis (monthly if you can):
- Take down the magnetic symbol from the car's surface.
Make sure the vehicle's surface is clean and dry.
The magnetic sign should now be re-attached. *Always remove the magnetic sign before washing your car to make sure no chemicals are snagged between the mounting surface and the magnet as well as around the edges.*

The footpath sign has a limited guarantee for 6 months against manufacturer defects. Abuse, inappropriate use, or environmental factors are not considered claimable causes of defects. Do keep in mind that the ACM panel is only supported at the bottom, therefore after extended use, it is normal for the sign panel to bend due to external force (strong wind, improper handling, etc.).

Critical information: Avoid regularly or habitually inserting or removing the ACM panel since doing so will delaminate the vinyl sticker.

NEVER drive or step onto the base as this will cause water leaks.

We advise using a footpath sign permanently at a fixed site. A-frame or Sandwhich board is preferable if there is mobility or frequent sign change.

On the footpath sign made of blackboard vinyl, may I use liquid chalk or chalk pen?

Please use chalk only on blackboard vinyl because it has a rough surface. The "printed vinyl" option is recommended since it is laminated with a layer of UV-resistant gloss film and works best on flat surfaces for liquid chalk or chalk pens.

Different colour components on the flag will fade at different speed, with Cyan and Magenta fading at a slightly accelerated speed than yellow and black.

Printed / dye-sublimated fabric does not has the same level of colour penetration into the fabric as yarn-dyed fabric which usually allows penetration into the core of fabric material. This is the main reason the printed fabric tends to fade much faster than yarn-dyed fabric and the difference is noticeable within 6 months of service life (depending on exposure angle and duration).

RGB file has more exciting colours but printout varies largely according to the capability of various printing devices in handling the wide colour gamut. On the other hand, CMYK has a much narrower colour gamut and achievable across most of the common printing platforms. Therefore, design and print in CMYK ensure better colour consistency across different printing sources (offset, laser, large format etc).

A nice and solid black colour on the print starts from how an artwork is being designed. Using K=100 will turn up greyish on final print due to the low ink coverage. It is advisable to design the artwork using rich black which is C=60, M=40, Y=40, K=100 (240% ink coverage).

Automatic conversion of RGB colours into CMYK will occur prior to printing as this is required to bring all out of gamut colours into printable range.

Submitting an artwork designed in RGB indicates your consent for the colour conversion to take place. Please request for a copy of the soft proof if you have any concern on the effects of colour conversion.

The most common error is placing RGB elements (i.e. photos, logos from website) in a CMYK document. What happened during printing stage is the RGB elements will be converted into CMYK, resulting in the unexpected colour shift of the affected elements. The solution to this issue is by ensuring all design elements are in CMYK only and to perform CMYK conversion when necessary.

Due to possibility of trimming error and misalignment in printing processes, safe zone ensures that your important text or graphics will not be trimmed. We recommend the safe zone to be 2.5mm, meaning to place critical text or graphics at a minimum distance of 2.5mm from the trimming edge.

We preferred Ai or PDF file generated from Illustrator for quality prints. Please ensure all fonts are outlined and transparencies flattened in your print-ready file.

You can perform the operation by selecting "Object" follows by "Flatten Transparency". Make sure you check the options, “Convert All text to Outlines” and “Convert All Strokes to Outlines”, and uncheck "Preserve Alpha Transparency" and "Preserve Overprints and Source Color" then select "OK" to perform the flattening and outlining operation. You can then proceed to save the file in PDF1.3 version.

Other file types such as high quality JPEG and flattened TIFF are also acceptable for printing.

Resolution for actual size should be at a minimum of 300ppi. If you scaled down the size to 1/10 ratio then the minimum resolution has to be 10 times larger than the requirement for actual size at 3000ppi.

The total cost displayed on our website only covers the printing cost and does not include any design service.

Our standard rate is $40+gst/hour. Please get in touch with your design requirements so that we can advise the estimated charges based on the complexity of the job.

Please note that the final charges is calculated based on the actual time taken. We will inform you of the additional charges if the requested amendment / change of scope is likely to exceed what we have estimated for the total design hours.

*We hate to turn the customer down but we often found ourselves too tied up with the pre-press checking of files and are unable to have time for any further graphic design work. In this situation, we are happy to recommend a few freelance graphic designers who we have been working with and they will be able to work with you to get the design done. The graphic design rates and payment terms will have to be negotiated directly with the freelance graphic designer as they are not the employees of Repro Graphics.*

Unfortunately due to the huge number of orders that we are dealing with everyday, we are unable to take on any graphic design work unless for jobs that will be printed in house.

Overprinting feature can cause issues during printing if it is not being managed properly. "Simulate Overprinting" option must always be checked in Acrobat's output preview to ensure that the preview is consistent with what will be printed.

Please only supply artwork that you have vetted and approved. Our job as a printing company is to produce your artwork as accurate as possible. Proof reading/checking is the duty of the both the graphic designer and the artwork owner which does not form part of the product cost that we are charging. Artwork specification is available on the website and further information can be supplied if there is any doubt. There should not be any issue if the artwork has been supplied as required.

Our graphics team preflights / checks every single artwork for potential issue as much as we could (as a precaution) before printing on a pro-active basis. However, we may not be able to spot all the issues as there could be hundreds of design elements in a single artwork. We appreciate your understanding that Repro Graphics is not liable for any claim as long as the prints matches the supplied artwork. 

As a rule of thumb, we, as a printing company is responsible for producing prints that matches as close as possible to the submitted artwork. We would check if the artwork is being designed to the required size and specs for printing. We don't, however, check for artwork correctness, proof-read the contents and inspect the resolution of every single design elements - simply because proofing is the responsibility of the graphic designer, content creator and artwork owner.

Having said that, we try to check the artwork as much as we could (simply as a precaution but not an obligation) and would get in touch with the customer should we spotted an error. However, we can't be made responsible for the typo/graphics error if not spotted essentially because that is an artwork/design issue. 

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

YES. There are many factors affecting difference between the print and what you see on the screen but monitor calibration is the most crucial step in getting the right colours, and colours right.

Soft-proofing is an approximation to how the colours will look like in the final prints. However, the accuracy of softproofing varies largely depending on calibration, ambient lighting, software and many more.

Monitor has a much wider colour gamut than what the printing process is capable of producing. When a printer encounters colour that is out of the printable gamut, a rendering algorithm will be applied to determine the best alternative colour to represent the out of gamut colour.

We follow a specific colour management workflow in our design and production processes and all our equipment are calibrated and profiled regularly with the latest spectrophotometer to maintain colour consistency.

We are unable to print according to the colour on your screen as each of the screen (monitor, laptop, phone etc) varies depending on the manufacturer's default settings and monitor specifications.

Colour matching is only possible for artwork provided in vector format, designed in PMS colours. We will also require the pantone code or a hardcopy for colour matching purpose. It will take 1 additional working day for production if colour matching is required. Colour matching up to 2 PMS colours are free of charge and additional colours will be chargeable.

Please take note that in the event that colour matching has not been requested or the artwork is not designed as required then it will be printed as it is (without any adjustment). Any complaint with regards to colour discrepancies or request for a refund / reprint will not be entertained.

Our printers are calibrated periodically with a spectrophotometer to ensure that we are printing colours as accurately as possible.

We utilise ISO Coated V2 as our target profile on the sheet fed press so we highly recommend designing your artwork in Fogra39 colour space to ensure colour consistency. Routine validation of machine performance is conducted on our sheet fed press according to ISO 12647-7 standard to ensure that the inherent colour variation meets industry best practice.  

The colours that can be achieved on the printing system is limited to the colour gamut that the printing system is capable of producing. Further fine tuning of the colours can be done manually to ensure that we print it as close as possible to the required PMS colour. It is important to take note that we cannot guarantee a 100% match, especially for saturated colour such as PMS 485C (red) and PMS 021C (orange). 

Unfortunately we are unable to guarantee 100% colour matching accuracy because different printers will have a unique set of inks/toners and materials that it works with so the colour may appear slightly different. Printed colours are also affected by the colour gamut that a machine is capable of printing or what is achievable on a certain type of material.

Digital press are more sensitive to temperature/humidity changes so there may be a very slight colour shift due to the change in the environment conditions. Slight colour shift is usually more noticeable in lighter colours than darker colours. Example, a slight increase in Magenta's saturation due to a change in printer's temperature may not be very noticeable in CMYK colour of 75/50/50/75 but it is more significant when we are dealing with 10/10/10/10.

All our products are priced in New Zealand Dollar. All transactions are billed in New Zealand Dollar only.

Once you have registered for an user account, you can proceed to choose product you want with the option to either upload a print-ready file, customize from a template or design from scratch using our online designer (for selected products). You can then select the order quantity and other finishing options before proceeding to checkout or add to cart and continue shopping for other item.

Please upload a low res version when ordering online and indicate in the comment section that the high res version will be submitted separately. We highly recommend www.wetransfer.com for transfer of large file.

After you have read the Terms of Use, please check the box beside it to signify your acceptance and you will be able to add the product to cart or proceed to checkout page.

The preview/thumbnail photo is meant for a quick check if you have uploaded the correct file and not meant for file / colour accuracy assessment. Occasionally the preview may fail to show (artwork dependent) but feel free to request for a soft proof whenever in doubt.

Due to the size limit imposed by courier companies, certain items can only be shipped via oversized freight company. The additional charges varies (depending on locations) and will be advised separately through email once the order is received. You are welcome to email us to confirm the additional cost before placing the order.

We will preflight the artwork and inform you if any changes is required for a better print quality. Once the artwork is confirmed, we will proceed to print and perform the necessary finishing. You can check the status of the order progress after logging in to your account.

To receive discount on your bulk purchase, simply apply the respective coupon code on the checkout page.

You can find information of standard turnaround time under the product description section for each of the products. The standard turnaround time for most of our products is 24 hours (1 working day). Please note that our order processing cut-off time is 2pm and order submitted after 2pm will only be processed at the following working day.

Turnaround time for your print jobs only begins after the artwork is preflight and confirmed by our designer. If the submitted file is not print-ready then the print job will be on hold and turnaround time delayed.

If your artwork is blurry / pixelated but are happy for us to print it, please include a comment in your order so that we will proceed with the artwork as it is.

Under unforeseen circumstances such as machine breakdown, we will inform you on the potential delay and are happy to refund if you would like to have the order cancelled.

No. Turnaround time begins when artwork is confirmed and ends when product is ready for pick up or delivery at our store.

It is the customer's responsibility to obtain consent from the owner for any copyrighted content that is supplied to Repro Graphics. Repro Graphics will not print any offensive materials, amended legal documents, certificates and notes (money).

The order records will be kept for a maximum period of 36 months but the artwork file will be deleted every 6 months. Repro Graphics manages a huge amount of data / files and the only way for us to keep the storage cost down is by removing old data periodically (every 6 month).

The maximum dimension for courier company is usually 1.8m for metro area and 1.5m for rural address.

Unfortunately we are unable to deliver to a P.O.Box Address so please provide us with your physical address instead.

If you are unsure of which delivery zone your address belongs to, you can email us the delivery address and we will confirm the zoning with courier service provider. You can also check the delivery zoning using at https://www.nzcouriers.co.nz/checkit/.

Unfortunately in some cases, rural delivery fee is still chargeable for a non-RD address because the address is classified as a non metro location by the courier company. The courier company do not provide delivery service directly in non metro zone and it has to be done through their rural contractor which incur additional fee.

Repro Graphics  reputable courier companies to provide New Zealand wide delivery. Currently, the delivery target is 1-2 working days for North Island and 2-3 working days for South Island. An additional 3-4 working days are required for rural address. Please note that there could be occasional delay for delivery of oversized item that is more than 1.5m.

*Delivery lead time is advised according to the information provided by courier company and Repro Graphics shall not be held responsible for any delay during delivery. Please provide allowance when arranging for courier, especially when ordering oversized item or during festive season*

Track and trace is included in the delivery charges. You will be provided with the tracking number once the parcel is dispatched. 

We are able to advise the package dimension and weight if you are arranging your own courier company to pick up the order. Packing/handling charge will incurred as the items have to be adequately packed for shipping purpose. Paper wrapping for the items is free if you do not require further protective packaging.

Please call our toll free number as soon as possible so that we can lodge an enquiry with the courier company. The courier company will take a few days to trace the parcel and upon confirmation that the parcel is loss during transit, we will arrange for a full refund or have the order re-printed and re-delivered. 

Courier companies no longer require a signature for delivery to residential address due to covid-19. Please contact the courier company immediately if you could not locate the parcel at the delivery address while the tracking result shows that it has been delivered.

Parcel theft is not uncommon and we highly recommend to retrieve the parcel as soon as you can once the parcel has been delivered.

It is important to note that courier company is not liable for any claim once you have given the authority to leave. They can, however, retrieve the delivery record to ensure that the parcel was delivered to the correct address.

The courier company will redeliver if it was sent to an incorrect address but there will be no further recourse in the event that the parcel was delivered to the correct address.

You should always check the item before signing for the parcel. It is unlikely the courier company will accept any claim once you have sign and confirmed that the parcel "is delivered in good condition", only to realised at a later stage that the item is damaged.

If the driver is in a hurry and insisted to have your signature before checking, please indicate that the parcel was received but not checked when you sign for it. You will have better odds of making a successful claim at a later stage.

Do not sign acceptance of the parcel if you suspect that the content is damaged. It is unlikely that the courier company will accept a damage claim if you have signed for it.

Request the driver to bring the parcel back for assessment. Please contact us immediately with photo of your item and packaging and we will lodge a claim with the courier company. A refund / replacement will be done once the claim is accepted and the process usually takes a few working days.

Please note that a claim against the courier company is not possible if you have given the "authority to leave".

Please inform us within 7 days after upon parcel delivery and kindly supply photo evidence to speed up the claim process. Courier company will then require the damaged parcel (in original packaging) to be picked up for their assessment.

We highly encourage our customers to place their order as early as possible to avoid potential delivery issue. New Zealand's courier companies are generally very reliable and the incident rate is very low but that does not mean it is impossible for things to happen.

If you insist on a reprint before the claim is accepted by courier company, we can only proceed with your consent that you are responsible for the reprint cost in the event if the parcel is found after the courier company's depot search or the damage claim is rejected.

Please review the proof carefully for complete accuracy. Repro Graphics will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content once the proof is approved by the customer (written or verbal inclusive). The exception is when the error is made during printing stage and the output does not match the proof authorised by the customer, in which Repro Graphics will bear the full reprinting cost.

We are happy to offer a refund if the order was not dispatched on the promised date which resulted in late delivery. However, we won't be able to offer a refund if the late delivery is resulted from delivery process.

While generally the courier companies are pretty good in getting the orders delivered within the recommended lead time, there is occasional delay from unforseen circumstances such as weather event. It is not possible for the courier company to offer a 100% on time delivery guarantee.

We highly recommend our customers to place their order as early as possible and once the order is dispatched, it is crucial to keep track of the parcel status. This will leave more room for recovery process to take place in case of delivery issue.

Due to the nature of our product, we are unable to provide a refund once the order has been processed.