Shipping & Returns

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Delivery

Rates

Business Cards / Flyers / A3 / A4 / A5

Overnight Courier                                     $10
Rural Standard (2-3 Working Days)      $18

Posters & Plans
North Island Overnight                            $14
South Island Overnight                            $18
Rural Standard (2-3 Working Days)      $22

All rates exclude GST

Auckland Metro and Greater Auckland Area (NZD$10 per parcel)

●            Up to 10kg (0.06m3) per parcel

North Island (NZD$18 per parcel)

●            Up to 10kg (0.06m3) per parcel

South Island (NZD$28 per parcel)

●            Up to 10kg (0.06m3) per parcel

Rural / Non metro address (additional NZD$18 per parcel)

●            Up to 10kg (0.06m3) per parcel

Processing Times

Orders made during the weekend and public holidays will be processed on the next working day
Overnight Delivery & Rural Delivery Cut Off time is 2.00 pm Monday to Friday

Delivery Areas

Please note that our delivery is ONLY available within New Zealand.

It is Company policy not to ship to virtual offices. There is a requirement for all deliveries to be shipped to a verified address within New Zealand.

We will not accept orders for deliveries outside of New Zealand.

Delivery Fees

The delivery fee will vary depending on goods purchased and delivery methods chosen. The delivery fee is calculated by the size and weight of the items, plus the delivery location.

Delivery costs will be automatically calculated in checkout and displayed in your total costs.

Delivery Times

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

In the event we are unable to dispatch your order promptly or on the rare occasion that a product is unexpectedly out of stock, We will endeavour to e-mail, text or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

Any shipping delays caused by Freight providers will need to be followed up directly with the Freight provider.

Freight Delays

We pay our freight companies to delivery your packages on Overnight Delivery (excluding Rural). We have cut off times to ensure we can meet the freight company dispatch deadline.

From time to time, there will be delays from the freight company due to many different reasons.  Road Closures, Sea Freight delays, Air Freight delays, Incorrect addresses, unexpected demand increase etc can be some of the reasons why some packages do not arrive in time.

Any shipping delays caused by Freight providers will need to be followed up directly with the Freight provider.  We will provide you with tracking details once your order has been dispatched.  Please check your junk/spam folder for this information if you have not received your tracking details.

Refunds will not be given for Freight Company delays.  Once the goods have been dispatched on time from our location, our obligation has been fulfilled.  If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

General Terms

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

You acknowledge and agree that any person at the Delivery Address who receives the goods is authorised by you to receive your order. If there is no one available at the time of delivery to accept, or there is limited access to the delivery address the goods will be returned for delivery at a later date.

It is your responsibility to ensure the delivery details are correct. We will not accept responsibility for lost goods due to incorrect details provided.

We cannot and will not accept responsibility for delivery failures or delays from third party delivery companies.

Printing Direct shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by elements of nature or acts of God, acts of war, terrorism, riots, revolutions, or strikes or other factors or circumstance beyond its reasonable control.

Upon delivery of your order, you must examine to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. In the event the goods are damaged in transit, faulty or you received an incorrect item you may return the goods to us in accordance with the Returns Policy below

 

Delivery FAQs
 

What is the maximum dimension that the courier company will deliver?

The maximum dimension for a courier company is usually 1.8m for metro area and 1.5m for rural address.

Can you deliver to a P.O. Box address?

Unfortunately we are unable to deliver to a P.O.Box Address so please provide us with your physical address instead.

What is my delivery zone?

If you are unsure of which delivery zone your address belongs to, you can email us the delivery address and we will confirm the zoning with courier service provider. You can also check the delivery zoning using at https://www.nzcouriers.co.nz/checkit/.

Is there any reason there is a rural delivery fee despite my address that is non-RD?

Unfortunately in some cases, rural delivery fee is still chargeable for a non-RD address because the address is classified as a non metro location by the courier company. The courier company do not provide delivery service directly in non metro zone and it has to be done through their rural contractor which incur additional fee.

How long does it take for delivery?

Printing Direct  reputable courier companies to provide New Zealand wide delivery. Currently, the delivery target is 1-2 working days for North Island and 2-3 working days for South Island. An additional 3-4 working days are required for rural address. Please note that there could be occasional delay for delivery of oversized item that is more than 1.5m.

*Delivery lead time is advised according to the information provided by courier company and Printing Direct shall not be held responsible for any delay during delivery. Please provide allowance when arranging for courier, especially when ordering oversized item or during festive season*

Is there any additional charges for track and trace?

Track and trace is included in the delivery charges. You will be provided with the tracking number once the parcel is dispatched.

Can I arrange my own courier to pick up the order?

We are able to advise the package dimension and weight if you are arranging your own courier company to pick up the order. Packing/handling charge will incurred as the items have to be adequately packed for shipping purpose. Paper wrapping for the items is free if you do not require further protective packaging.

What should I do if the order did not arrive within reasonable time frame?

Please call our toll free number as soon as possible so that we can lodge an enquiry with the courier company. The courier company will take a few days to trace the parcel and upon confirmation that the parcel is loss during transit, we will arrange for a full refund or have the order re-printed and re-delivered.

Will the courier driver ask for a signature when the parcel is delivered?

Courier companies no longer require a signature for delivery to residential address due to covid-19. Please contact the courier company immediately if you could not locate the parcel at the delivery address while the tracking result shows that it has been delivered.

Parcel theft is not uncommon and we highly recommend to retrieve the parcel as soon as you can once the parcel has been delivered.

What can I do if I cannot locate the parcel after I have given the authority to leave?

It is important to note that courier company is not liable for any claim once you have given the authority to leave. They can, however, retrieve the delivery record to ensure that the parcel was delivered to the correct address.

The courier company will redeliver if it was sent to an incorrect address but there will be no further recourse in the event that the parcel was delivered to the correct address.

Should I check the content before signing for the parcel?

You should always check the item before signing for the parcel. It is unlikely the courier company will accept any claim once you have sign and confirmed that the parcel "is delivered in good condition", only to realised at a later stage that the item is damaged.

If the driver is in a hurry and insisted to have your signature before checking, please indicate that the parcel was received but not checked when you sign for it. You will have better odds of making a successful claim at a later stage.

What should I do if I suspect that the content of my parcel is damaged?

Do not sign acceptance of the parcel if you suspect that the content is damaged. It is unlikely that the courier company will accept a damage claim if you have signed for it.

Request the driver to bring the parcel back for assessment. Please contact us immediately with photo of your item and packaging and we will lodge a claim with the courier company. A refund / replacement will be done once the claim is accepted and the process usually takes a few working days.

Please note that a claim against the courier company is not possible if you have given the "authority to leave".

What is required for a damaged parcel claim?

Please inform us within 7 days after upon parcel delivery and kindly supply photo evidence to speed up the claim process. Courier company will then require the damaged parcel (in original packaging) to be picked up for their assessment.

Can I request for reprint before the missing / damaged parcel claim is accepted?

We highly encourage our customers to place their order as early as possible to avoid potential delivery issue. New Zealand's courier companies are generally very reliable and the incident rate is very low but that does not mean it is impossible for things to happen.

If you insist on a reprint before the claim is accepted by courier company, we can only proceed with your consent that you are responsible for the reprint cost in the event if the parcel is found after the courier company's depot search or the damage claim is rejected.

What is the claim period for damaged or missing parcel?

  • For damaged parcel, the claim period is within 7 days after the delivery of goods.
  • For missing parcel (dispatched but not delivered), the claim period is within 14 days after the goods is dispatched.
  • For parcel that is shown to be delivered but cannot be located, please inform us within 24 hours

Please track the parcel delivery status once it is dispatched. Delivery is contactless due to covid-19 and parcel theft is not uncommon. Retrieve the parcel as soon as you can once the parcel has been delivered.

*Failure to report the incident within the claim period will result in the claim being rejected by the courier company. Unfortunately this also means that we are unable to offer a replacement for the damaged / missing goods*

 

Return Policy
 

The Printing Direct Returns Policy applies to all purchases made on this Website.

We recommend you read our Returns Policy carefully prior to placing an order and retain a copy of these terms and your order so you are familiar with our policy on refunds, returns and exchanges and Your rights under the New Zealand Consumer Law.

We recommend you immediately examine Goods delivered to you to ensure that there are no visible signs of damage or fault and that the Goods received match the order you placed.

Returns

If any goods purchased from us are damaged, lost in transit, incorrect or faulty, simply return it to us in the condition that you received and we will happily refund or replace at our sole discretion.

All claims must be accompanied with the product in its original packaging and the purchase invoice.

It is the purchaser's responsibility to return the items for credit.

Refunds

Refunds will be made via your original payment method used to make your purchase. Refunds will normally be processed within seven (7) days.

Refunds will not be given for incorrect artwork or change of mind purchases.  It is the purchasers responsibility to ensure their artwork is correct at the time of purchase.

Refunds will not be given for Freight Company delays.  Once the goods have been dispatched on time from our location, our obligation has been fulfilled.  If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

Delivery Charges

Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.


Refund Policy FAQ

Can you refund my courier charges if I decided to pick up the order?

If you notify us the day before the supposed courier date, a full refund of the courier fee will be provided.

If you notify us on the day when we are supposed to courier your order, any refund will depends on the status of your order. We will have to deduct the packing fee from the courier charges if your item has been packed. This is to offset the charges for the considerable effort and material are used during packing to ensure that your item will arrive safely to you.

Our standard packing fee schedule is as follows:

  • Small format product (business cards, flyers, brochures etc): $5+gst per pack
  • Large format product (banners, posters, signs etc) : $8+gst per pack
  • Oversized product : $18+gst per pack

Who should bear the reprinting cost for an error in the final print?

Please review the proof carefully for complete accuracy. Printing Direct will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content once the proof is approved by the customer (written or verbal inclusive). The exception is when the error is made during printing stage and the output does not match the proof authorised by the customer, in which Printing Direct will bear the full reprinting cost.

Can I request for a refund if the order was not delivered in time for our event?

We are happy to offer a refund if the order was not dispatched on the promised date which resulted in late delivery. However, we won't be able to offer a refund if the late delivery is resulted from delivery process.

While generally the courier companies are pretty good in getting the orders delivered within the recommended lead time, there is occasional delay from unforseen circumstances such as weather event. It is not possible for the courier company to offer a 100% on time delivery guarantee.

We highly recommend our customers to place their order as early as possible and once the order is dispatched, it is crucial to keep track of the parcel status. This will leave more room for recovery process to take place in case of delivery issue.

Can I request for a refund if I have changed my mind?

Due to the nature of our product, we are unable to provide a refund once the order has been processed.