Privacy Policy

Privacy Policy

Effective April 1st, 2023

Banner Express Limited values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions.

Banner Express Limited recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances as detailed below.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, email our customer service at sales@bannerexpress.co.nz.

If our information practices change in the future, we will let you know by posting the policy changes on our website or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

ACCESSING YOUR INFORMATION

To access your information online, simply click the ACCOUNT link to sign in, and then choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up eight weeks.

If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Banner Express Limited customer service via email at sales@bannerespress.co.nz. Please be sure to include your email address and full name

1. ABOUT THIS STATEMENT

Printing Direct has this privacy statement because we understand that it is important for you to know how we collect, store, use and share your personal information. By “Printing Direct” we mean the following companies and their associated brands:

• Printing Direct
• Repro Graphics
• Quality Uniforms

In this policy we refer to Printing Direct as “we”, “us”, “our” or “Group”.

By entering any of our stores, using our websites, mobile sites, apps, platforms, store Wi-Fi or services, participating in our database, promotions,  or interacting with our Customer Engagement Centre, you acknowledge that your personal information will be treated as described in this statement. If you are applying for a role with us, your personal information is handled in accordance with our Candidate Privacy Statement.

By placing an order to purchase products from a third party seller via our websites, apps and platforms, you understand that personal information that is necessary to fulfil your order will be disclosed to the third party seller, and that the terms of the third party seller’s Privacy Policy will also apply.

This policy addresses the following:

1. About this statement
2. What personal information do we collect?
3. Cookies
4. Why do we collect personal information?
5. Use of personal information
6. Mobile notifications
7. Who do we share your personal information with?
8. Disclosure of personal information outside of New Zealand
9. Protection and retention of personal information
10. Right to access or correct your personal information
11. Complaints about a breach of privacy

WHAT WE COLLECT

We collect information (such as your name, email address, mailing address, phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. All the information we collect is given to third parties ONLY if they are involved in completing your order.

PERSONAL INFORMATION

In this statement, “personal information” means the same as it does in the Privacy Act 2020 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses), images of you, your biometric data and financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it (for example, if we combine seemingly anonymous data with other personal information, we hold about you), then the information is considered personal information.

CHANGES TO THE PRIVACY STATEMENT

We may change this privacy statement from time to time. Updated versions of this statement will be posted on our website. If we make any significant changes, we will provide you with reasonable notice by informing you through Printing Direct websites, apps and/or via email. By continuing to engage with us or use our services after any such notice period, you will be deemed to have accepted the updated version of this statement.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect personal information from you when you:

Purchase products or services from us in store

We collect:

• Video footage or still images, where our stores operate video surveillance systems (wherever you see video surveillance systems and/or a sign notifying you “CCTV IN OPERATION” or similar, including in-store and in our carparks).
• The number plate of the vehicle you have used to visit our store, if that store uses an Automatic Number Plate Recognition (ANPR) system.
• Details of the products (including clothing and footwear sizes) and services that you have purchased from us or have shown interest in.
• Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services.
• Where you have or intend to purchase goods and or services which need to be obtained at a later date (for example, from another store location), or you have purchased an additional warranty or support, we may collect your name, email address, contact number and mailing or street address).
• If you access our in-store WiFi, we collect your name, email address, marketing opt-in preference, device identifier, device operating system, and your web browser settings.

Purchase products or services from us online

We collect:

• Details of the products (including clothing and footwear sizes) and services that you have purchased from us.
• Details of the products that you have not purchased, but have shown an interest in.
• Information necessary to deliver those products and services, to respond to your enquiries including your name, email address, contact number, mailing or street address, delivery instructions and recipient details. In the case of in-home services, we may also collect information about your availability and details necessary to provide the service (for example, products being installed).
• Details of your store preference, for the purpose of fulfilling your click and collect order
• Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services.

Access, browse, and engage with our websites, apps, and communication platforms

We collect:

• Details of the products (including clothing and footwear sizes) and services that you have purchased from us.
• Details of the products that you have not purchased, but have shown an interest in.
• Information necessary to deliver those products and services, to respond to your enquiries including your name, email address, contact number, mailing or street address, delivery instructions and recipient details. In the case of in-home services, we may also collect information about your availability and details necessary to provide the service (for example, products being installed).
• Details of your store preference, for the purpose of fulfilling your click and collect order
• Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services.

Interact with us through live chat on our websites

We collect:

• Your name and email address, along with the contents of your message.

Interact with us through any of our membership programmes, or those of our third party partners

We collect:

• Information about your participation (for example, whether you have opened, read or engaged with emails or other communications that we have sent you, or redeemed offers served to you).
• Your third party membership identifier (e.g. Flybuys number).

Engage with our Customer Service Representatives in person (including collecting and returning goods)

We collect:

• Your name and contact information (for example, your email address and/or contact phone number). Information about your participation (for example, whether you have opened, read or engaged with emails or other communications that we have sent you, or redeemed offers served to you).
• Information regarding why you have engaged with our Customer Service Representatives (for example, information relating to the return of goods, or a complaint about service).
• Information you provide to us through customer surveys.

Contact our Customer Service Representatives via phone or email

We collect:

• Your name, contact phone number and the subject matter of your call (which may be recorded).
• Your email address and any contact information provided, along with the contents of your email.
• Information you provide to us through customer surveys.

Complete an application for a product or service

We collect:

• Your name, email address, contact number(s) and physical address.
• In certain circumstances (for example where you apply for credit related services), we may also collect your age or birth date, your profession, occupation, proof of identity (such as a driver’s licence number), and credit history, reports and financial information).

Enter promotions that we run or facilitate

We collect:

• Your name, email address, contact number(s) and mailing and/or street address.
• Any information that you provide as part of the entry requirements (for example, the receipt or online order number and entry question responses).

Interact with us on social media

We collect:

• Your social media handle, along with any information that you provide to us.

Collection from publicly available sources and third parties

You acknowledge and authorise us to also collect personal information about you from publicly available sources and third parties, including:

• Third party companies such as credit reporting agencies, other retailers (for the purpose of preventing criminal behaviour), law enforcement agencies, and other government entities
• Advertisers including social media platforms (for example, Facebook)
• Mailing lists
• Contractors and business partners
• Suppliers or manufacturers
• Other businesses within Printing Direct.

In some cases, we may purchase second party data from any of the categories of third parties listed above. Where we do so, we seek appropriate warranties from those third parties that they have the necessary consents and authorisations to sell and disclose any personal information contained in those datasets to us for our own business purposes. Any personal information we collect from third parties for the purposes identified in this statement may be combined with other information we hold about you.

IF WE ARE NOT ABLE TO COLLECT PERSONAL INFORMATION

If you choose not to provide us with the personal information described within this statement, then:

• We may not be able to provide you with the product or services you have requested, either to the same standard or at all
• We may not be able to provide you with information about products or services that you may want, including information about discounts, sales or special promotions
• We may not be able to tailor our content, website and communications for your preferences.

3. COOKIES

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit Banner Express Limited, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we

Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window  please note that we cant be responsible for the content of external websites).

Third-party cookies

When you visit printing.com you may notice some cookies that arent related to printing.com. If you go on to a web page that contains embedded content, for example from Google, you may be sent cookies from these websites. We dont control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

If you take the opportunity to share printing.com content with friends through social networks  such as Facebook and Twitter  you may be sent cookies from these websites. We dont control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Managing cookies

If cookies arent enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you wont be able to add products to your basket and buy them.

To enable cookies

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on Help at the top of your browser window and select the About option

For Macs: with the browser window open, click on the Apple menu and select the About option

How to check cookies are enabled for PCs

Google Chrome

• Click on Tools at the top of your browser window and select Options
• Click the Under the Hood tab, locate the Privacy section, and select the Content settings button
• Now select Allow local data to be set

Microsoft Internet Explorer 6.0, 7.0, 8.0

• Click on Tools at the top of your browser window and select Internet options , then click on the Privacy tab
• Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
• Settings above Medium will disable cookies

Mozilla Firefox

• Click on Tools at the top of your browser window and select Options
• Then select the Privacy icon
• Click on Cookies, then select allow sites to set cookies

Safari

• Click on the Cog icon at the top of your browser window and select the Preferences option
• Click on Security, check the option that says Block third-party and advertising cookies
• Click Save

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

• Click on Explorer at the top of your browser window and select Preferences options
• Scroll down until you see Cookies under Receiving Files
• Select the Never Ask option

Safari on OSX

• Click on Safari at the top of your browser window and select the Preferences option
• Click on Security then Accept cookies
• Select the Only from site you navigate to

Mozilla and Netscape on OSX

• Click on Mozilla or Netscape at the top of your browser window and select the Preferences option
• Scroll down until you see cookies under Privacy & Security
• Select Enable cookies for the originating web site only

Opera

• Click on Menu at the top of your browser window and select Settings
• Then select Preferences, select the Advanced tab
• Then select Accept cookies option

All other browsers

• Please consult your documentation or online help files.

Banner advertising on other websites

This type of advertising is designed to provide you with a selection of products based on what you’re viewing on printing.com. The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, via the What are cookies section above.

4. WHY DO WE COLLECT PERSONAL INFORMATION?

The primary purpose for which we collect information about you is to enable us to perform our business activities and to provide the best possible customer service.

We collect, hold, and use your personal information to:

• provide products and services to you
• provide you with information or advice about existing and new products and services
• manage product or service warranties or guarantees, including product or safety recalls
• communicate with you and process your requests, including to interact with you via social media
• manage and enhance our products and services
• provide you with, operate and manage our membership programmes and those of our third party partners
• personalise and customise your experience with us and the other businesses within Printing Direct and to tailor how we market our products and services to you based on your purchase history and shopping preferences
• provide you with access to secure areas of our websites and apps
• provide you with notices regarding updates to your customer experience
• conduct competitions or promotions, either ourselves or on behalf of selected third parties
• verify your identity and/or enable you to create and use a payment identity (e.g. through the use of digital wallets)
• provide to third parties if you have authorised us to do so
• conduct analysis and generate insights across our Group businesses
• conduct business processing functions for the operation of our websites or our business, for our administrative, marketing, promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers
• create aggregated and anonymised datasets of customer derived information for commercial purposes
• investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity
• help prevent fraud and unlawful activity
• link previous actions that you have taken on our websites or in our stores with historic data that we have collected but have not been able to identify as yours. For example, tokenised payment card data and device identification data
• undertake activities otherwise required or permitted by any law (including the Privacy Act)

Your personal information will be collected by Printing Direct business to which it was provided:

• Printing Direct, in the case of information provided to Printing Direct, Repro Graphics NZ Ltd, Quality Uniforms
• Quality Uniforms, in the case of personal information provided to Quality Uniforms
• Repro Graphics NZ Ltd, in the case of personal information provided to Repro Graphics NZ Ltd

Your personal information will be held online and/or 15 Auburn Street, Takapuna, Auckland.. It may also be held for us in the data centres, platforms and systems of our third-party service providers, some of which may be located outside of New Zealand.

Your personal information will not be shared, sold, rented or disclosed other than as described within this statement or as required or permitted by any law (including the Privacy Act).
 

5. USE OF PERSONAL INFORMATION

When you make an online purchase from Banner Express Limited, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

When you save your information with Banner Express Limited, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone), you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact customer service at sales@bannerexpress.co.nz. Please be sure to include full name and any other relevant information. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may take up to 4 weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact Banner Express Limited by emailing sales@bannerexpress.co.nz.
We use personal information to provide you with information or advice about our existing and new products and services or those of other Printing Direct businesses. We may combine and analyse a range of personal information we hold about you for the purpose of providing a more personalised shopping experience and/or providing more targeted advertising based on your preferences. We also use and disclose personal information to conduct promotions on our own behalf and on behalf of selected third parties (for example if you enter a joint promotion that we are running with a third party, we may share your personal information with that third party for the purposes of facilitating the promotion).

If you register as a member of MarketClub (Printing Direct membership programme), you acknowledge and accept that the retail brand that you signed up through, and MarketClub, may each communicate directly with you with marketing and promotional material, which may include exclusive offers and rewards not available to the general public.

If at any stage, you no longer wish to receive these marketing communications you may unsubscribe by using the link in any promotional email, logging into your account and changing your preferences or contacting us at:

Please note that if you unsubscribe from any of our marketing databases, you may still receive important product and service-related communications from us. You may also still receive marketing material from other retail brands within Printing Direct or our third party business partners if you have agreed or requested to receive information from those third parties. If you do not wish to receive marketing communications from these other organisations, you must let them know directly.

We will not collect usage data or target advertisements based on the following market categories:

• Political opinions
• Membership of a political association
• Religious beliefs or affiliations
• Philosophical beliefs
• Membership of a trade union
• Sexual preferences or practice
• Criminal record
• Health information

Please note that if you unsubscribe from any of our marketing databases, you may still receive important product and service-related communications from us. You may also still receive marketing material from other retail brands within Printing Direct or our third party business partners if you have agreed or requested to receive information from those third parties. If you do not wish to receive marketing communications from these other organisations, you must let them know directly.

Third party advertisers may purchase anonymised information from us to enable them to target particular types of users of our network, for advertisements served both on our network and also on third party websites.

We will not provide any personal information to an advertiser or any other third party without your express consent or in accordance with this statement. However, we reserve the right to collate, provide and sell aggregated and anonymised datasets from customer derived information to third parties for their own commercial purposes, provided that the data contained in those datasets does not specifically identify you or any other individual. Although we take all reasonable steps to ensure these datasets do not identify any individual, including requiring recipients to comply with all applicable laws in relation to their use of any dataset, we cannot guarantee that a third party will not try to combine the data contained in these datasets with other information that the third party may hold about individuals in an attempt to identify an individual.

If you receive communications from us that you believe have been sent to you other than in accordance with this statement, or in breach of any law, please contact us at info@printingdirect.co.nz
 
6. MOBILE NOTIFICATIONS
If you are using one of our mobile applications and you have notifications turned on, you are agreeing to accept notifications from us even when the mobile application is not running. Your notification preferences can be configured in the application's settings.
 
7. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
Printing Direct

We may share your personal information across businesses within Printing Direct:

• For the operation of our websites and our business
• For the purposes of providing, operating and managing our membership programmes 
• For the specific purpose of fulfilling requests by you
• To provide products and services to you
• To undertake customer analytics and insights to better understand our joint customer base, to tailor marketing material and campaigns, to undertake and perform remarketing across our retail brands and paid media platforms, and to develop aggregated and anonymised customer datasets to supply and/or sell to third parties
• Where we are permitted to under the Privacy Act
• As otherwise detailed in this statement

 
Service Providers, Suppliers and Associated Third Parties
Where we engage third parties to undertake services for us or on our behalf, we may provide those third parties with some of your personal information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include, but is not limited to:

• Service providers such as web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, photographic analysers, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants
• Software providers such as customer relationship management and accounting software
• Suppliers, business partners or joint venture entities or partners who we engage or partner with to perform certain services or functions on our behalf
• Sponsors, or promoters of any competition that you have entered into that we conduct or promote
• Specific third parties authorised by you to receive information held by us

We may also disclose your personal information to manufacturers or suppliers of products or services for product warranty or guarantee fulfilment purposes, to facilitate repair of a product or where the manufacturer or supplier has advised that they need to contact you for any issues related to the quality or safety of the product or service you have purchased.
Where we transfer personal information outside of Printing Direct, we contractually require third parties to take reasonable steps to protect your information against unauthorised use or disclosure in accordance with the requirements of the Privacy Act. In some cases, these third party service providers may be located overseas, for example we store personal information in secure servers based in Australia.
 
Disclosures
In addition to the above, we may disclose personal information:

• to third sellers to enable them to fulfil orders that you have made via our platforms;
• to other local retailers, where we reasonably believe that it is necessary in order to protect our staff, customers or property or to assist other businesses to do the same;
• when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator);
• to facilitate court proceedings;
• enforce or apply our terms and conditions;
• to protect our or your rights, property, or safety and the rights, property and safety of our users, or others, and where we reasonably believe that disclosure is necessary;
• to Government agencies with statutory roles enabling them to request data from us include

 
8. DISCLOSURE OF PERSONAL INFORMATION OUTSIDE OF NEW ZEALAND

If we disclose personal information to a third party outside of New Zealand for any of the purposes listed above, and that third party uses the personal information for their own purposes, we will ensure that third party is subject to privacy laws that are comparable to the Privacy Act or is otherwise required to protect the personal information in a way that provides comparable safeguards to those in the Privacy Act.
 
9. PROTECTION AND RETENTION OF PERSONAL INFORMATION

We take reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification.

Where our stores operate CCTV systems, they ensure that access to CCTV footage is limited to staff who have a legitimate purpose to view and use it.

We retain your personal information only for as long as we need it and we destroy the information we no longer need in a secure manner. CCTV footage is automatically deleted on a regular cycle, though in some cases it may be retained for longer where necessary to investigate an incident or assist the Police to investigate an offence.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
 
10. RIGHT TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION

You may request access to any personal information we hold about you at any time by contacting us at Privacy@thewarehouse.co.nz.

Your request will be processed in accordance with the Privacy Act.

If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it breaches legal professional privilege. If that happens, in most circumstances we will give you written reasons for any refusal.

We may charge a reasonable fee for making your personal information available to you or providing you with copies of it.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our websites and apps can access and update their user details online. We request that you keep your information as current as possible so that we have the most accurate and up to date information available to us.
 
11. COMPLAINTS ABOUT A BREACH OF PRIVACY

If you believe that we have breached this statement or the Privacy Act or you have any questions or concerns about this statement, please contact us using the contact information below and provide details of the incident so that we can investigate it.

We have a formal procedure for investigating and dealing with complaints. Once the Privacy Officer receives a complaint the Privacy Officer will commence an investigation with the relevant business unit. The investigator will endeavour to determine the nature of any breach and how it occurred.

We may contact you during the process to seek further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter to management so that the process can be rectified to help prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable timeframe.
We will treat your requests or complaints confidentially.

You can contact our Privacy Officer by email at Privacy@thewarehouse.co.nz or by post at: Privacy Officer, Printing Direct, PO Box 33470, Takapuna, Auckland 0740.

If you consider your query or privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the New Zealand Office of the Privacy Commissioner via their website www.privacy.org.nz or free phone at 0800 803 909. Further information about how to lodge a complaint is available on the Privacy Commissioner's website .
 

THIRD PARTY TRANSACTIONS

We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about Banner Express Limited in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about Banner Express Limited or share your information with us and the other companies sponsoring those contests or promotions.

We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
 

REMOVING YOURSELF FROM MAILOUTS

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at sales@bannerexpress.co.nz.

Please note that such requests may take up to four weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

CHILDREN'S PRIVACY

We at Banner Express Limited are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.

Security

1. The Site has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.

2. Access to your account data is password protected. You must keep all passwords confidential and not disclose or share them with anyone. You are responsible for all activities that occur under your passwords. You must notify us in the event you know or suspect someone else knows your passwords. If we have reason to believe there is a breach of security or misuse of the Site, we may require you to change your passwords or we may suspend your account without notice.

3. Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check such policies before submitting any information to these websites.

4. Credit card details are processed by a secure server