Privacy Policy

Privacy Policy

Effective April 1st, 2023

Repro Graphics NZ Limited values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions.

Repro Graphics NZ Limited recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances as detailed below.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, email our customer service at info@reprographics.co.nz.

If our information practices change in the future, we will let you know by posting the policy changes on our website or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

ACCESSING YOUR INFORMATION

To access your information online, simply click the ACCOUNT link to sign in, and then choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up eight weeks.

If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Repro Graphics NZ Limited customer service via email at info@reprographics.co.nz. Please be sure to include your email address and full name

1. ABOUT THIS STATEMENT

Repro Graphics NZ Limited has this privacy statement because we understand that it is important for you to know how we collect, store, use and share your personal information. By “Repro Graphics NZ Limited” we mean the following companies and their associated brands:

Repro Graphics
Quality Uniforms

In this policy we refer to Repro Graphics NZ Limited as “we”, “us”, “our” or “Group”.

By entering any of our stores, using our websites, mobile sites, apps, platforms, store Wi-Fi or services, participating in our database, promotions, or interacting with our Customer Engagement Centre, you acknowledge that your personal information will be treated as described in this statement. If you are applying for a role with us, your personal information is handled in accordance with our Candidate Privacy Statement.

By placing an order to purchase products from a third party seller via our websites, apps and platforms, you understand that personal information that is necessary to fulfil your order will be disclosed to the third party seller, and that the terms of the third party seller’s Privacy Policy will also apply.

This policy addresses the following:

About this statement
What personal information do we collect?
Cookies
Why do we collect personal information?
Use of personal information
Mobile notifications
Who do we share your personal information with?
Disclosure of personal information outside of New Zealand
Protection and retention of personal information
Right to access or correct your personal information
Complaints about a breach of privacy

WHAT WE COLLECT

We collect information (such as your name, email address, mailing address, phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. All the information we collect is given to third parties ONLY if they are involved in completing your order.

PERSONAL INFORMATION

In this statement, “personal information” means the same as it does in the Privacy Act 2020 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses), images of you, your biometric data and financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it (for example, if we combine seemingly anonymous data with other personal information, we hold about you), then the information is considered personal information.

CHANGES TO THE PRIVACY STATEMENT

We may change this privacy statement from time to time. Updated versions of this statement will be posted on our website. If we make any significant changes, we will provide you with reasonable notice by informing you through Repro Graphics NZ Limited websites, apps and/or via email. By continuing to engage with us or use our services after any such notice period, you will be deemed to have accepted the updated version of this statement.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect personal information from you when you:

Purchase products or services from us in store

We collect:

Video footage or still images, where our stores operate video surveillance systems (wherever you see video surveillance systems and/or a sign notifying you “CCTV IN OPERATION” or similar, including in-store and in our carparks).
The number plate of the vehicle you have used to visit our store, if that store uses an Automatic Number Plate Recognition (ANPR) system.
Details of the products (including clothing and footwear sizes) and services that you have purchased from us or have shown interest in.
Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services.
Where you have or intend to purchase goods and or services which need to be obtained at a later date (for example, from another store location), or you have purchased an additional warranty or support, we may collect your name, email address, contact number and mailing or street address).
If you access our in-store WiFi, we collect your name, email address, marketing opt-in preference, device identifier, device operating system, and your web browser settings.

Purchase products or services from us online

We collect:

Details of the products (including clothing and footwear sizes) and services that you have purchased from us.
Details of the products that you have not purchased, but have shown an interest in.
Information necessary to deliver those products and services, to respond to your enquiries including your name, email address, contact number, mailing or street address, delivery instructions and recipient details. In the case of in-home services, we may also collect information about your availability and details necessary to provide the service (for example, products being installed).
Details of your store preference, for the purpose of fulfilling your click and collect order
Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services.

Access, browse, and engage with our websites, apps, and communication platforms

We collect:

Details of the products (including clothing and footwear sizes) and services that you have purchased from us.
Details of the products that you have not purchased, but have shown an interest in.
Information necessary to deliver those products and services, to respond to your enquiries including your name, email address, contact number, mailing or street address, delivery instructions and recipient details. In the case of in-home services, we may also collect information about your availability and details necessary to provide the service (for example, products being installed).
Details of your store preference, for the purpose of fulfilling your click and collect order
Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services.

Interact with us through live chat on our websites

We collect:

Your name and email address, along with the contents of your message.

Interact with us through any of our membership programmes, or those of our third party partners

We collect:

Information about your participation (for example, whether you have opened, read or engaged with emails or other communications that we have sent you, or redeemed offers served to you).
Your third party membership identifier (e.g. Flybuys number).

Engage with our Customer Service Representatives in person (including collecting and returning goods)

We collect:

Your name and contact information (for example, your email address and/or contact phone number). Information about your participation (for example, whether you have opened, read or engaged with emails or other communications that we have sent you, or redeemed offers served to you).
Information regarding why you have engaged with our Customer Service Representatives (for example, information relating to the return of goods, or a complaint about service).
Information you provide to us through customer surveys.

Contact our Customer Service Representatives via phone or email

We collect:

Your name, contact phone number and the subject matter of your call (which may be recorded).
Your email address and any contact information provided, along with the contents of your email.
Information you provide to us through customer surveys.

Complete an application for a product or service

We collect:

Your name, email address, contact number(s) and physical address.
In certain circumstances (for example where you apply for credit related services), we may also collect your age or birth date, your profession, occupation, proof of identity (such as a driver’s licence number), and credit history, reports and financial information).

Enter promotions that we run or facilitate

We collect:

Your name, email address, contact number(s) and mailing and/or street address.
Any information that you provide as part of the entry requirements (for example, the receipt or online order number and entry question responses).

Interact with us on social media

We collect:

Your social media handle, along with any information that you provide to us.

Collection from publicly available sources and third parties

You acknowledge and authorise us to also collect personal information about you from publicly available sources and third parties, including:

Third party companies such as credit reporting agencies, other retailers (for the purpose of preventing criminal behaviour), law enforcement agencies, and other government entities
Advertisers including social media platforms (for example, Facebook)
Mailing lists
Contractors and business partners
Suppliers or manufacturers
Other businesses within Printing Direct.

In some cases, we may purchase second party data from any of the categories of third parties listed above. Where we do so, we seek appropriate warranties from those third parties that they have the necessary consents and authorisations to sell and disclose any personal information contained in those datasets to us for our own business purposes. Any personal information we collect from third parties for the purposes identified in this statement may be combined with other information we hold about you.

IF WE ARE NOT ABLE TO COLLECT PERSONAL INFORMATION

If you choose not to provide us with the personal information described within this statement, then:

We may not be able to provide you with the product or services you have requested, either to the same standard or at all
We may not be able to provide you with information about products or services that you may want, including information about discounts, sales or special promotions
We may not be able to tailor our content, website and communications for your preferences.

3. COOKIES

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit Repro Graphics NZ Limited, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we

Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window please note that we cant be responsible for the content of external websites).

Third-party cookies

When you visit Reprographics.co.nz, you may notice some cookies that are not related to Reprographics.co.nz. If you go on to a web page that contains embedded content for example, from Google, you may be sent cookies from these websites. We dont control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

If you take the opportunity to share Reprographics.co.nz content with friends through social networks such as Facebook and Twitter you may be sent cookies from these websites. We dont control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Managing cookies

If cookies arent enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you wont be able to add products to your basket and buy them.

To enable cookies

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on Help at the top of your browser window and select the About option

For Macs: with the browser window open, click on the Apple menu and select the About option

How to check cookies are enabled for PCs

Google Chrome

Click on Tools at the top of your browser window and select Options
Click the Under the Hood tab, locate the Privacy section, and select the Content settings button
Now select Allow local data to be set

Microsoft Internet Explorer 6.0, 7.0, 8.0

Click on Tools at the top of your browser window and select Internet options , then click on the Privacy tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies

Mozilla Firefox

Click on Tools at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select allow sites to set cookies

Safari

Click on the Cog icon at the top of your browser window and select the Preferences option
Click on Security, check the option that says Block third-party and advertising cookies
Click Save

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

Click on Explorer at the top of your browser window and select Preferences options
Scroll down until you see Cookies under Receiving Files
Select the Never Ask option

Safari on OSX

Click on Safari at the top of your browser window and select the Preferences option
Click on Security then Accept cookies
Select the Only from site you navigate to

Mozilla and Netscape on OSX

Click on Mozilla or Netscape at the top of your browser window and select the Preferences option
Scroll down until you see cookies under Privacy & Security
Select Enable cookies for the originating web site only

Opera

Click on Menu at the top of your browser window and select Settings
Then select Preferences, select the Advanced tab
Then select Accept cookies option

All other browsers

Please consult your documentation or online help files.

Banner advertising on other websites

This type of advertising is designed to provide you with a selection of products based on what you’re viewing on printing.com. The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, via the What are cookies section above.

4. WHY DO WE COLLECT PERSONAL INFORMATION?

The primary purpose for which we collect information about you is to enable us to perform our business activities and to provide the best possible customer service.

We collect, hold, and use your personal information to:

provide products and services to you
provide you with information or advice about existing and new products and services
manage product or service warranties or guarantees, including product or safety recalls
communicate with you and process your requests, including to interact with you via social media
manage and enhance our products and services
provide you with, operate and manage our membership programmes and those of our third party partners
personalise and customise your experience with us and the other businesses within Printing Direct and to tailor how we market our products and services to you based on your purchase history and shopping preferences
provide you with access to secure areas of our websites and apps
provide you with notices regarding updates to your customer experience
conduct competitions or promotions, either ourselves or on behalf of selected third parties
verify your identity and/or enable you to create and use a payment identity (e.g. through the use of digital wallets)
provide to third parties if you have authorised us to do so
conduct analysis and generate insights across our Group businesses
conduct business processing functions for the operation of our websites or our business, for our administrative, marketing, promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers
create aggregated and anonymised datasets of customer derived information for commercial purposes
investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity
help prevent fraud and unlawful activity
link previous actions that you have taken on our websites or in our stores with historic data that we have collected but have not been able to identify as yours. For example, tokenised payment card data and device identification data
undertake activities otherwise required or permitted by any law (including the Privacy Act)

Your personal information will be collected by Repro Graphics NZ Limited business to which it was provided:

Quality Uniforms, in the case of personal information provided to Quality Uniforms
Repro Graphics NZ Ltd, in the case of personal information provided to Repro Graphics NZ Ltd

Your personal information will be held online and/or 15 Auburn Street, Takapuna, Auckland.. It may also be held for us in the data centres, platforms and systems of our third-party service providers, some of which may be located outside of New Zealand.

Your personal information will not be shared, sold, rented or disclosed other than as described within this statement or as required or permitted by any law (including the Privacy Act).

5. USE OF PERSONAL INFORMATION

When you make an online purchase from Repro Graphics NZ Limited, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

When you save your information with Repro Graphics NZ Limited, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone), you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact customer service at info@reprographics.co.nz. Please be sure to include full name and any other relevant information. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may take up to 4 weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and prom